Samsung has expanded its buyer care providers in collaboration with AT&T and launched new AI-powered instruments to reinforce help. Acknowledging the significance of fast and dependable fixes, Samsung is aiming to supply the so-called next-generation care choices, to enhance response occasions and guarantee a handy buyer expertise.
Enlargement with AT&T
The South Korean large has partnered with AT&T to supply Same Unit Repair (SUR) choices, making same-day, walk-in care extra accessible; AT&T prospects can now schedule in-warranty restore appointments at almost 700 Samsung retail or uBreakiFix by Asurion places nationwide by way of AT&T Name Heart brokers.
This streamlined course of permits for sooner repairs, typically throughout the similar day, with out the necessity for information backup and switch, thus preserving the unique system settings and lowering e-waste. All repairs are backed by a 90-day restricted guarantee or the remaining interval of the unique guarantee.
AI-Powered Instruments for Enhanced Assist
Samsung has launched AI-driven instruments to enhance the effectivity and accuracy of buyer help — The Interactive Voice Response (IVR) system helps establish buyer intent and directs them to the suitable agent, offering insights earlier than the decision is answered.
IVR also can textual content prospects with close by service places, enable appointment bookings, present restore standing updates, and swap to SMS communication. Since 2023, over 3.5 million textual content conversations have assisted greater than 530,000 prospects, providing 24/7 entry to dwell representatives and lowering wait occasions.
The Human Component in Buyer Care
Samsung emphasizes the significance of the human component in buyer care, with many shoppers preferring cellphone or on-line chat help.
The combination of AI goals to reinforce agent capabilities whereas sustaining personalised service. Clients can entry help by way of numerous channels, together with the Samsung Care YouTube Channel, Samsung Members App, and Samsung Communities.
Filed in . Learn extra about AI (Artificial Intelligence) and Samsung.
Trending Merchandise
Samsung 24” FT45 Series FHD 1080p Computer Monitor, 75Hz, IPS Panel, HDMI, DisplayPort, USB Hub, Ultra Thin Bezels, Ergonomic Design, Height Adjustable Stand, 3 Year Warranty, LF24T454FQNXGO, Black
ASUS RT-AX88U PRO AX6000 Dual Band WiFi 6 Router, WPA3, Parental Control, Adaptive QoS, Port Forwarding, WAN aggregation, lifetime internet security and AiMesh support, Dual 2.5G Port
Wireless Keyboard and Mouse Combo, MARVO 2.4G Ergonomic Wireless Computer Keyboard with Phone Tablet Holder, Silent Mouse with 6 Button, Compatible with MacBook, Windows (Black)
